Delivery & Payment

PAYMENT:

Payment through www.boutonnierelondon.com is handled by Paypal, a secure and easily useable payment gateway trusted by millions the world over.  There is no need to have a Paypal account to purchase through our website - one can simply enter card details and billing/delivery addresses as a visitor.

Should you wish to pay by cash, or cheque payable to "Boutonniere Limited", you are of course welcome to do so.  Please contact us to discuss your order.

We are also able to accept payment direct to our bank account should you so wish - please ask for our account details in this instance.

DELIVERY/SHIPPING:

We are grateful for customers ordering our products and we wish to ensure timely and safe delivery to you, so within the UK we only offer either 1st Class Recorded Delivery at £4.00, or 1st Class Special Delivery via Royal Mail at £6.95, which arrives before 1pm the day after posting. 

For the rest of the world, shipping is £15.00 and the service aims to deliver within 4 days from posting.

Our delivery times above are approximate and we are unable to guarantee these times.  As we use external courier services and Royal Mail, prompt delivery is subject to any restrictions or delays affection of postal service partners.  Products will only be sent to the delivery address provided at the time of ordering.  It goes without saying that we normally post orders on the day we receive them, but in some circumstances items may be posted the following day.

If you live in a country outside the EU, you may be asked to pay import duty on your purchase.  Depending on which country you live in, these can vary significantly and we are unable to cover any such cost.  Please therefore check with the relevant authorities before you order.

All purchases require a signature on delivery, so please make sure someone is at the delivery address to receive the goods - you may wish to list your place of work as the delivery address to ensure a successful delivery for this reason.  However, if our postal service partners are unable to deliver the goods, they will provide an alternate delivery or collection date.

We also welcome collections from our studio at 33a Wadeson Street, London E2 9DR should this suit you better.  In some instances we may hand deliver items to customers if we are in your locality, for example Central London - we like to do our part for the environment wherever possible.

RETURNS & EXCHANGES:

We are proud of the items we make here at Boutonniere, but we want you to love your purchase too.  If for any reason you are not completely satisfied with your purchase, we are happy for you to return the item you have purchased for any reason, within 30 days so long as the item (including the packaging) is in its original condition, is not damaged in any way and has not been used. 

Unfortunately we cannot refund the original postage, but if you would like to exchange your item for another of our collection to the same value, we will of course send this out free of charge.  When processing refunds, these must be made to the original card with which the item was purchased.

When returning an item to us, please package it carefully to avoid any damage in transit and post to:

Returns

Boutonniere Limited

33a Wadeson Street

London

E2 9DR